Privacy Policy

Effective Date: January 1, 2026 • Last Updated: October 19, 2026 • Official Policy for iOS, Android & Web

      Zero-Monetization Commitment: Dawamak Sales CRM does not sell, rent, lease, or monetize your proprietary leads, customer inquiries, or employee details to third parties or data brokers.
    

1. Introduction

Dawamak Sales ("we", "our", or "us"), operated by Digital Web Hub, provides multi-tenant Customer Relationship Management (CRM) solutions, Universal Website Lead Capture technology, and mobile sales management applications across iOS and Android. This Privacy Policy details how personal and company information is collected, processed, and safeguarded.

2. Information We Collect

To deliver automated sales workflows and lead tracking, we collect the following categories of information:

Account & User Profiles: Full name, business email address, phone number, designated company role (Company Admin, Sales Executive, Sub-admin), and workspace settings.
Customer Inquiries & CRM Leads: Client names, mobile numbers, email addresses, project interest, budget/deal value, custom field values, and traffic attribution parameters (UTM source, medium, campaign).
Follow-up Notes & Timelines: Activity records, call schedules, site visit milestones, and client communication notes logged by sales representatives.
Inspection Photos & Document Attachments: In-field proof of installation, battery health reports, property photos, or contract snapshots uploaded by your team.
Device Identifiers & Push Tokens: Apple Push Notification service (APNs) device tokens and Google Firebase Cloud Messaging (FCM) registration tokens to deliver real-time notifications for incoming inquiries and scheduled follow-up alerts.

3. Device Permissions & How They Are Used

Our mobile applications request only permissions strictly necessary for sales operations:

Camera (NSCameraUsageDescription): Used solely when a sales executive takes a live photo of a completed site inspection, property, or client document to attach directly to a lead's follow-up timeline.
Photo Library (NSPhotoLibraryUsageDescription): Used to select and upload existing documents or photos to a lead's timeline.
Push Notifications (APNs / FCM): Used to deliver instant lock screen alerts when a new client lead arrives on your website or when a scheduled follow-up reminder is due.

4. How We Use Your Data

We use the collected information exclusively to:

Provide authenticated multi-tenant CRM workspace access.
Route incoming website inquiries to sales representatives via automated round-robin distribution.
Deliver real-time push notification chimes and lock screen alerts for new inquiries and follow-ups.
Schedule and organize daily follow-ups, calls, and WhatsApp quick-replies.
Filter automated bot spam, Russian scrapers, and malicious backlinks via our built-in security shield.

5. Tenant Data Sovereignty & Security Architecture

Strict Multi-Tenant Isolation: Your database records are strictly isolated. No team member or administrator from one company can view, access, or query records belonging to another company.
Encryption in Transit: All communication between the mobile app, web dashboard, and server endpoints is secured via TLS 1.3 / HTTPS.
Encryption at Rest: Account passwords are cryptographically hashed using salted bcrypt. Database stores and attachments reside on secure cloud servers with automated daily backups.
Local Offline Storage: When using the app offline, queued changes are stored in the device's private, encrypted application sandbox storage and automatically synchronized upon reconnection.

6. Third-Party Infrastructure Services

We work exclusively with trusted infrastructure partners for core service delivery:

Apple Inc. (Apple Push Notification service / APNs): Delivers lock screen banners and chimes to iOS devices.
Google LLC (Firebase Cloud Messaging / FCM): Delivers push notifications across Android and iOS devices.

We do not embed third-party advertising SDKs, behavioral analytics trackers, or social media tracking pixels in the Dawamak Sales CRM application.

7. Data Ownership, Retention & Deletion Rights

Your organization retains 100% full ownership of all customer inquiries, notes, and photos. Company Administrators have full authority to export all records in CSV format, reassign leads, or permanently delete items at any time.

To delete an entire organization workspace or personal account, email privacy@Dawamak Sales.in. All associated leads, user records, and attachments will be permanently scrubbed within 30 days.

8. Contact Us

If you have any questions or requests regarding this Privacy Policy:

Email: privacy@Dawamak Sales.in • support@Dawamak Sales.in
Developer: Digital Web Hub
Official Website: https://Dawamak Sales.in