Terms & Conditions

Effective Date: January 1, 2026 • Last Updated: October 19, 2026 • Official Agreement for iOS, Android & Web

      Proprietary Customer Data Ownership: Your organization retains 100% full and exclusive intellectual property ownership of all client inquiries, lead contacts, staff notes, and follow-up records stored in your workspace.
    

1. Acceptance of Terms

By registering for, downloading, installing, or accessing the Dawamak Sales CRM SaaS platform, website lead capture SDKs, APIs, and mobile applications (the "Platform" or "Service"), operated by Digital Web Hub ("Dawamak Sales", "we", "us", or "our"), you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, you must immediately discontinue use of the Platform.

2. User Accounts & Security

Authorized Business Use: You must be an authorized representative of a business entity to register an organization workspace.
Credential Protection: You are responsible for safeguarding your login credentials, passwords, and API tokens. You are fully responsible for all actions conducted under your company tenant and employee sub-accounts.
Immediate Notice: You agree to immediately notify us at support@Dawamak Sales.in in the event of any suspected security breach or unauthorized workspace access.

3. Subscription Tiers & Service Quotas

Quotas: Access to CRM pipelines, staff accounts, lead capacities, and custom form sources is provisioned according to your subscribed tier (Enterprise, Professional, or Starter).
Billing & Renewals: Subscription fees are billed in advance according to your selected plan. Plans may be adjusted or renewed through your designated workspace administrator.
Platform Uptime: We strive to maintain 99.9% availability for cloud services, real-time push notification dispatchers, and universal webhook receivers.

4. Data Ownership & Tenant Isolation

All leads, customer contact numbers, employee timeline remarks, and uploaded inspection documents remain your exclusive intellectual property. Dawamak Sales enforces strict multi-tenant isolation, ensuring your customer records are never accessible to any other company or unauthorized third party.

You have the continuous right to export your complete lead database in CSV format at any time directly from the CRM dashboard.

5. Acceptable Use & Anti-Spam Policy

You agree not to use Dawamak Sales services for:

Transmitting unsolicited bulk marketing messages (SPAM) in violation of local telecommunication regulations.
Distributing malicious software, harvesting data through unauthorized scrapers, or reverse-engineering the Platform.
Conducting fraudulent, defamatory, or unlawful business activities.

6. Direct Third-Party Communication Shortcuts

The Platform provides convenient direct shortcuts to external communication tools, including WhatsApp (wa.me), telephone dialers (tel:), and default email clients. Your direct communications with customers through these channels are governed by the respective terms of those third-party providers and local telecom carrier laws.

7. Termination

You may cancel your subscription or request full account termination at any time by emailing support@Dawamak Sales.in. Upon cancellation, you retain the right to export your data before account closure.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Dawamak Sales and Digital Web Hub shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of your use of or inability to use the Platform.

9. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

10. Contact Information

For questions or notices regarding these Terms & Conditions:

Email: support@Dawamak Sales.in • legal@Dawamak Sales.in
Developer: Digital Web Hub
Website: https://Dawamak Sales.in